Customer Service

Wood That's Good are committed to striving for customer service excellence, believing that the customer comes first!

You can contact us by e-mail sales@woodthatsgood.com at any time and a response will be given within 24 hours. 

If you wish to contact us in writing, please write to the following address:-

Wood That's Good

103 Croydon Road

Keston, Kent BR2 8HU

Orders

Placing and order is easy!

Just select the item you wish to purchase and 'Add to Basket'. Upon 'Checkout' the item will be detailed along with the appropriate delivery charge for this item.  You will be asked to add your personal details for delivery and payment will then be taken using our 'Secure on-line credit card payment facility'.

In conjunction with direct selling regulations, you are perfectly within you rights to return your order 'within 7 working days' of receipt of your goods, for whatever reason. Please see Delivery, Returns & International Orders  for further details.

 Credit Card Security

  128bit SSL (Secure Socket Layer) Secure Server

Wood That's Good store has a secure shopping cart system as it's protected by a 128bit SSL Secure Server which means that all credit card transactions are completely safe and encrypted.

Payment by Bank Transfer

We do accept Bank Transfer, however this is not the suggested method of payment should you wish to have an order processed quickly.  Goods can not be sent out to you until payment has cleared, which relies on the relevant banking systems.